QUC LIBRARY CLOSURE FAQs

updated July 6, 2020

Q: What services will the library provide during closure?

A: All our databases and digital resources are accessible off-campus. Furthermore, we will continue with the provision of digital interlibrary loan services (see below). Research support will be available to students via electronic mediums like email and chat. More information on services will be forthcoming; we encourage you to check the website regularly and follow the Quest Library Facebook page.

 

Q: What interlibrary loan (ILL) services are available?

A: Quest Library continues to offer ILL services through the summer; however, our ability to fill requests is limited due COVID-19 closures of our lending libraries. Access to print books from other libraries is unavailable until further notice.

We should be able to provide access to articles that are not available through Quest databases via digital interlibrary loans. Copyright legislation also allows us to request one chapter or 10% of an item in digital format.

At this time, please do not send requests for print books or chapters from print books. Interlibrary loan requests for articles and chapters from eBooks can be placed by sending a citation for the item to interlib@questu.ca.

 

Q: How can I access print books and journals?

A: For the summer, students, staff, and faculty who can pick-up on campus may now request library materials to borrow for the summer term! Simply locate the item you wish to borrow in the catalogue, email library@questu.ca with the title(s) and call number(s), and we will work with you to arrange a safe exchange outside of the Library building.

Please contact us at library@questu.ca if you need advice regarding accessing materials.

We also encourage you to access our extensive eBook and streaming film collections:

 

Q: Do I need to return my books? And what about the fines on my library account?

A: If you have any library books, please hold onto them for now. We’ll be in touch when it’s okay to consider returning them. And don’t worry about fines on your library account — we’ll take care of those.

 

Q: How do I access research support?

A: Email library@questu.ca outlining the nature of your request and what type of support you’d like (e.g. schedule a Teams or Zoom meeting, email, phone, etc.) and someone will respond to you as soon as possible.

You are also encouraged to use the provincial post-secondary chat research service, AskAway, for on-demand support with research and citations provided by librarians from around the province.

AskAway Hours

Monday, July 6, 2020 to Friday, August 14, 2020 (closed Monday, August 3 for BC Day):

Monday to Thursday: 9:00am – 9:00pm
Friday: 9:00am – 5:00pm
Saturday: 11:00am – 5:00pm
Sunday: 10:00am -9:00pm

 

Q: Is there really more content available through some of Quest Library’s research databases?

A: True! Many of our providers have given temporary extended access to some of their resources.

  • EBSCO has given us temporary upgrades to bigger versions of three databases we subscribe to:
  • JSTOR has expanded access to journals and primary sources
  • Content that is freely available on the Project MUSE platform during the COVID-19 crisis will display a distinctive “Free” icon, different from the “OA” icon used for fully open access content on MUSE, or the familiar green checkmark that users associate with content held by their library.
    • Project Muse has made hundreds of eBooks (temporarily) available. Look for the green FREE icon! You’ll even find some in Swahili, Dutch, German, Spanish, and French.
  • Criterion-on-Demand has waived the restriction that 20th Century Fox and Fox National Geographic films can only be viewed on campus (until December 31, 2020) .
  • Trial access to the Kanopy video streaming service was available June 12 – July 3, 2020.